Helping our community with consumer education and complain resolution services.


·         educating our community about telecommunications issues, such as:

·                     Understanding Your Phone Bill

·                     Slamming and Cramming

·                     3rd Party Charges

·                     California Life Line Program

·                     Pre-Paid Phone Cards

·                     Do Not Call List

·                     Late Fees, Disconnections and     Deposits

·                     Cell Phones and Driving

·                     Guide to Phone Services

·                     Collections

·                     Tips for Buying Cell Phones

·                     Phone Use in Emergencies

·                     Take Charge of Your Phone Service

·                     Guide to Phone Services

·                     CPUC Info and How to Complain

Changes Program

The Community Help and Awareness of Natural Gas and Electricity services (CHANGES) program is modeled after the TEAM program and provides,limited English proficient (LEP) people with natural gas and electricity (energy) education and assistance in the language of their choice. Services include education and assistance in understanding and managing energy bills. It includes assistance to help people negotiate payment arrangements and avoid disconnection, or assist them in re-connection of their service. It helps them sign up for consumer assistance programs and financial assistance, and helps them receive adjustments or corrections to their bills. 

The California Public Utilities Comision & Self-help for Elderly has a program with the Madera Coalition for Community Justice in Madera County to help our community to educate and understand the phone bills (Home line & Cellphone) this program wants to teach the people what they can read their own phone bill and undestand if they are paying the correct amount for their services. This is !! FREE Program!! only you need to bring your bill to our office or just give us a call we can help to save some money!!

If you have any question feel free to contact us: